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Terms of Service

Please read these terms of service (“terms of service,” “Terms”) carefully before using our website (“website,” “service”) operated by IMED SUPPLY, INC. (“us,” “we,” “our”).

Conditions of Use

Using this website, you certify that you have read and reviewed this Agreement and agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. IMED SUPPLY, INC. only grants use and access to this website, its products, and its services to those who have accepted its terms.

Privacy Policy

Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Intellectual Property

You agree that all materials, products, and services provided on this website are the property of IMED SUPPLY, INC., its affiliates, directors, officers, employees, agents, suppliers, or licensors, including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute Superior Respiratory & Medical’s intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant IMED SUPPLY, INC. a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. You should contact the company for issues regarding intellectual property claims to agree.

User Accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities under your account or password.

If there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at their sole discretion.

Applicable Law

By visiting this website, you agree that the laws of the state of Arkansas, without regard to principles of conflict laws, will govern these terms and conditions or any dispute of any sort that might come between IMED SUPPLY, INC. and you or its business partners and associates.

Disputes

Any dispute related to your visit to this website or products you purchase from us shall be arbitrated by state or federal court [Arkansas]. You consent to the exclusive jurisdiction and venue of such courts.

Indemnification

You agree to indemnify IMED SUPPLY, INC. and its affiliates and hold IMED SUPPLY, INC. harmless against legal claims and demands arising from your use or misuse of our services. We reserve the right to select our legal counsel.

Limitation on Liability

IMED SUPPLY, INC. is not liable for any damages that may occur to you due to your misuse of our website.

IMED SUPPLY, INC. reserves the right to edit, modify and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between IMED SUPPLY, INC. and the user, and this supersedes and replaces all prior agreements regarding using this website.

CMS Supplier Standards

  1. A supplier must comply with all applicable Federal and State licensure and regulatory requirements and cannot contract with an individual or entity to provide licensed services.
  2. A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
  3. An authorized individual (one whose signature is binding) must sign the application for billing privileges.
  4. A supplier must fill orders from its inventory or contract with other companies to purchase items necessary to supply the demand. A supplier may not contract with any entity currently excluded from the Medicare program, state health care programs, or other Federal procurement or non-procurement programs.
  5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment and of the purchase option for capped rental equipment.
  6. A supplier must notify beneficiaries of warranty coverage, honor all warranties under applicable State law, and repair or replace free of charge. Medicare-covered items that are under contract.
  7. A supplier must maintain a physical facility on an appropriate site. This standard requires that the location is accessible to the public and staffed during posted hours of business. The area must be at least 200 square feet and contain space for storing records.
  8. A supplier must permit CMS or its agents to conduct on-site inspections to ascertain the supplier’s compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hours and maintain a visible sign and posted hours of operation.
  9. A supplier must maintain a primary business telephone listed under the business’s name in a local directory or a toll-free number available through directory assistance. The exclusive use of a beeper, answering machine, answering service, or cell phone during posted business hours is prohibited.
  10. A supplier must have comprehensive liability insurance of at least $300,000 that covers the supplier’s place of business and all customers and employees of the supplier. If the supplier manufactures its items, this insurance must cover product liability and completed operations.
  11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from contacting a Medicare beneficiary based on a physician’s oral order unless an exception applies.
  12. A supplier is responsible for delivery and must instruct beneficiaries on using Medicare-covered items and maintain proof of delivery.
  13. A supplier must answer questions, respond to beneficiaries’ complaints, and maintain documentation of such contacts.
  14. A supplier must maintain and replace at no charge or repair directly or through a service contract with another company, Medicare-covered items it has rented to beneficiaries.
  15. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
  16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
  17. A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.
  18. A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow another entity to use its Medicare billing number.
  19. A supplier must have a complaint resolution protocol established to address beneficiary complaints related to these standards. A record of these complaints must be maintained at the physical facility.
  20. Complaint records must include: the name, address, telephone number, and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.
  21. A supplier must agree to furnish CMS with any information required by the Medicare statute and implementing regulations.
  22. All suppliers must be accredited by a CMS-approved accreditation organization to receive and retain a supplier billing number. The accreditation must indicate the specific products and services for which the supplier is certified for the supplier to accept payment for those particular products and services (except for certain exempt pharmaceuticals). Implementation Date – October 1, 2009.
  23. All suppliers must notify their accreditation organization when a new DMEPOS location is opened.
  24. All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards and be separately accredited to bill Medicare.
  25. All suppliers must disclose upon enrollment all products and services, including the addition of new product lines for which they seek accreditation.
  26. Must meet the surety bond requirements specified in 42 C.F.R. 424.57(c). Implementation Date – May 4, 2009.
  27. A supplier must obtain oxygen from a state-licensed oxygen supplier.
  28. A supplier must maintain ordering and referring documentation consistent with provisions found in 42 C.F.R. 424.516(f).
  29. DMEPOS suppliers are prohibited from sharing a practice location with certain other Medicare providers and suppliers.
  30. DMEPOS suppliers must remain open to the public for a minimum of 30 hours per week with certain exceptions.

Rights and Responsibilities

Our Mission and Purpose

It is to increase the comfort, freedom, and independence of those we serve. Satisfied customers are our highest priority; we will conduct our business with integrity and ethics. Responding to our customer’s needs, we will continue to provide products of the highest quality and keep up with the rapid technological changes. Our customer focus will guide our daily activities and distinguish us from other home medical equipment providers.

Customer Rights – You Have the Right To:

  • Be given timely, appropriate, and quality professional home care services without discrimination.
  • Be provided with suitable products and services as ordered by a qualified healthcare professional.
  • Receive products in proper operating condition according to the manufacturer’s specifications.
  • Receive fair treatment.
  • Request a detailed explanation of your bill for products and services.
  • Be communicated with in a way that you can reasonably understand.
  • Refuse equipment and services, accepting full responsibility for that refusal.
  • Choose your provider of home care services.
  • Be assured of confidentiality, review your records, and approve or refuse the release of records.
  • Have competent and qualified people carry out the services they are responsible for.
  • Voice your grievances and recommend changes without fear of reprisal.
  • Report concerns about patient safety without fear of reprisal.
  • Be given reasonable notice of discontinuation of service.

Customer Responsibilities – It Is Your Responsibility:

  • Dial “911” whenever a life-threatening medical emergency arises.
  • Provide complete and accurate information regarding your medical history and billing information.
  • Comply with your physician’s orders and plan of care.
  • Use and care for the equipment provided and not allow use by anyone other than the authorized patient.
  • Contact us about equipment malfunction or defect, and let our staff correct the problem.
  • Please advise us of any changes in your status, including address, medical condition, and billing information.
  • Assume payment responsibility for services not covered by your insurance carrier, except when not allowed by law.
  • Maintain a safe home environment for the proper utilization of equipment.
  • Report any concerns about patient safety or occurrences of patient falls to us.
  • Pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse, or neglect.

Medicare Supplier Standards

IMED SUPPLY, INC., as a Medicare Provider, abides by and complies with all Supplier Standards set forth by CMS (The Center for Medicare and Medicaid Services).