Privacy Policy

Privacy Notice

This notice describes how your medical information may be disclosed and how you can access this information.

IMED SUPPLY, INC. maintains protocols to ensure the security and confidentiality of your personal information. Our building has physical security, passwords to protect databases, compliance audits, and virus detection software. Only those who require your private health information to perform their job within our facility can access it.

IMED SUPPLY, INC. is committed to responsibly treating and using your private health information. This Notice of Privacy Policies describes the information we collect and how and when we use or disclose that information. Additionally, it represents your rights as they relate to your protected health information. This Notice is effective December 1, 2022, and applies to all protected health information as defined by federal regulations.

Understanding Your Health Information:

As required by law, IMED SUPPLY, INC. maintains a record of your private health information, most often to prove medical necessity to Medicare or other insurance. Typically, this record contains physician orders, progress notes, diagnoses related to your equipment, and additional information about your condition, which determines the appropriate equipment to provide for you. This information serves the following purposes:

Means of communication among the many health professionals who contribute to your care.
Legal documents describe the equipment you received.
You or a third-party payer can verify that the services billed were provided.
Standards by which the medical equipment you received was medically required.
Tool by which we can assess and continually work to improve our service.

Your Health Information Rights:

Although your health record is the physical property of IMED SUPPLY, INC., the information belongs to you. You have the right to:

Obtain a paper copy of this notice of privacy practices
Inspect and obtain a copy of your health record. (Reasonable copy fees apply.)
Request confidential communications of your health information.
Request a restriction on specific uses and disclosures of your health information.

Our Responsibilities

We, as a provider, are required to:

Maintain the privacy notice of your health information.
Provide you with this notice regarding our legal duties and privacy practices concerning the information we collect and maintain.
Abide by the terms of this notice.
Notify you if we are unable to agree to a requested restriction.
Accommodate reasonable requests you may have to communicate your health information.

We reserve the right to change our practices and to make the provisions effective for all protected health information we maintain. We will have available at our facility a copy of the most current notice containing the effective date on the front.

We will not use or disclose your health information in a manner other than described in the section regarding “Examples of Disclosures” without your written authorization, which you may revoke, except to the extent that action has already been taken.

Examples of Disclosures:

We will use your health information to provide you with the correct equipment.
We may provide your medical information to healthcare providers, our company personnel, or third parties coordinating your care.
Information provided by your physician will determine the proper equipment to offer you.
Under certain circumstances, we may coordinate a care plan with you and your physician.
We will use your health information for payment.
We may disclose your information so that we can collect or make payment for the medical equipment we provide you.

For example, most insurances require us to have on file proof of the medical necessity for your equipment. They periodically request this from us before payment can be made.

We may disclose your health information for our routine operations. The uses are necessary for certain administrative, financial, legal, and quality improvement functions.

For Equipment Coverage

Sometimes your physician will only prescribe your equipment for short periods. After this time has passed, if you still have the equipment, we may use your information to contact you. When we make this contact, we may inform you of the length of need prescribed by your physician and discuss further accommodations.

As Required By Law

This may include reporting a crime, responding to a court order, or other legal proceedings necessary to comply with government regulations and civil laws.

Personal Representative

We may use or disclose information to your representative (a person legally involved with making your health care decisions).

To Avert a Serious Threat

We may disclose your information if we believe in good faith that it will prevent a serious threat to your safety. This can include abuse, neglect, domestic violence, or infectious diseases.